Hours of Operation for Elgin Street Police Station begin April 15

The Ottawa Police Service would like to announce a change of service hours for front desk services located at the 474 Elgin Street station.

Effective April 15, 2014, the Elgin Street front desk will be open 7 days a week, from 7:00 a.m. to 9:00 p.m. The desk is currently open 24 hours a day but the utilization rates on the overnight hours do not justify the currently assigned staffing.

Front desk services include filing incident and motor vehicle collision reports, as well as criminal and police records checks.

An evaluation of front desk service usage for the past five years was conducted and, as a result, service hours are being re-aligned to meet the current public demand for service.

This evaluation has resulted in the redeployment of front desk service officers to other areas where they are needed in order to achieve an increased organizational and operational effectiveness and efficiency by better utilizing our resources.

The Ottawa Police takes this opportunity to remind residents to ‘Make the Right Call’!

  • Life-threatening Emergency or Crime in Progress 9-1-1

  • Other Emergencies 613-230-6211

  • Call Centre: To report a theft, property damage, missing person or stolen vehicle 613-236-1222, ext. 7300, TTY 613-760-8100

  • Community Police Centres and all other enquiries 613-236-1222, TTY 613-232-1123

For more information on how to contact us, visit ottawapolice.ca.



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